Job Information
Crescent Hotels and Resorts Housekeeping Supervisor - Full Time in Ottawa, Ontario
Description
Is hospitality your interest? We’ll make it your passion!
Are you interested in caring for others so they can be their best? We’ll make it happen!
Do you enjoy leading with integrity? We'll make you an awesome leader!
Do you love the always changing, multi tasking, fast pace that is hotels?
If Yes - Then this may be the position for you!
Key Responsibilities
Join our award-winning Housekeeping department, where excellence in guest service and room quality is our top priority. We are seeking a driven, detail-oriented Housekeeping Supervisor to support our Housekeeping Manager in overseeing day-to-day operations, ensuring our guests enjoy an immaculate and welcoming stay. This role involves both leadership and hands-on responsibilities, and is perfect for someone with a passion for hospitality. Key duties include:
Lead, coach, and inspire our team of room attendants, housepersons, and laundry attendants by setting a positive example.
Oversee and inspect the cleaning of guest rooms, public areas, and back-of-house spaces to maintain high standards of cleanliness and guest satisfaction.
Address guest requests, concerns, and issues promptly to ensure a high level of guest satisfaction.
Assist in administrative functions, including scheduling, payroll, and departmental training to ensure smooth operations.
Required Skills and Qualifications
Minimum of 1 year of experience in housekeeping or front office in a hotel setting.
Schedule flexibility AM, PM, Weekends and Holidays is essential.
A degree in Hotel Management and experience with Opera software are assets.
Physical ability to lift and move materials weighing up to 100 lbs, and to bend, stoop, and reach as needed to assist team members.
Proficiency in English; French language skills are preferred.
A self-motivated personality with a calm and professional demeanor.
Consistently professional appearance and strong communication skills.
Team-oriented, willing to assist colleagues, and committed to providing outstanding service to guests.
We are committed to providing you with:
An exceptional benefit plan for eligible associates & your family members.
Free parking and 50% off in our dining establishment.
Flexible scheduling to allow you to focus on what is important to you.
Discounts with our Crescent managed properties in North America for you & your family members.
Opportunity to grow with us.
A workplace that you can be proud of, where you are valued, trusted and supported by the team.
At Hyatt Place Ottawa West and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.