Job Information
Pennsylvania State Job Bank Associate Customer Service Representative - R8315 in Philadelphia, Pennsylvania
Associate Customer Service Representative - R8315
DESCRIPTION/RESPONSIBILITIES: Essential Job Functions: The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned. * Ensures timely order entry and proactively manages order timelines for assigned account(s) * Proactively monitors open orders to advise key stakeholders of possible lead time challenges * Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives * Receives and responds to customer complaints and processes appropriate corrective actions * Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory * Prepares and reviews required business reports * Supports continuous improvement initiatives Education & Experience Requirements: * High school diploma or equivalent required * Minimum of 2 years of relevant experience preferred * Prior display, graphic, and/or contract packaging industry experience preferred * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred Knowledge, Skills & Abilities: * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department * Familiarity with organization's policies, standards and procedures guiding customer interactions * Knowledge of practices, tools, and techniques for communicating with a customer * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests Physical Requirements & Work Environment: * Primarily works in an office environment, Philadelphia plant. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities