Job Information
Hartzell Propeller Inc Customer Service Representative in Piqua, Ohio
Hartzell Propeller Inc.
Hartzell Propeller Inc. is a world class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. We design, develop, test, manufacture, and support constant-speed aluminum and composite propeller systems for all categories of aircraft, ranging from general aviation to military applications.
The company traces its history to 1914, where a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller in 1917. The company was founded on the principle of "Built on Honor" -- a clear and abiding value in our business.
Key Expected Deliverables from the position
1) Understand product line and quote prices, credit terms and prepare sales contracts for orders obtained.
2) Deliver excellent customer service by providing timely responses to customer inquiries and providing technical assistance to assure appropriate product selection for a given application.
3) To assist customer with general technical inquiries including overhaul and other service needs.
4) Coordinate with production and purchasing to expedite product or services to meet customer needs.
5) Coordinate customer requirements with shipping and prepare export documentation when required.
6) Resolve customer complaints regarding billing or service rendered and refer service complaints to appropriate individuals for investigation.
Key Responsibilities
1) The Customer Service Representative is responsible for sales, customer service, clerical and office management functions.
2) Communication with customers by phone, fax or in person, receive orders and manage and prioritize customer needs.
3) Purchase Order review and order entry.
4) Estimate dates of delivery to customer, prepare invoices, return material authorization and other documents as required.
5) Address complaints concerning billing or service rendered, read computer files or gather records such as purchase orders, sales tickets and charge slips to compile data.
Requirements
Required Education/Experience
Associate's degree or equivalent from a two-year college or technical school desired, or a minimum of one to three years of related experience and/or training.
Technical Competencies
1) Excellent written and verbal communication skills
2) Financial Understanding (Pricing, Margins, Costing)
3) Experience with Invoicing
4) Understanding of Inventory Control
5) Basic computer skills; (Microsoft Office, Outlook, etc.).
6) Data Entry Skills
7) Basic Mathematical Skills
*Behavioral Characteristics *
1) Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
2) Customer Focus -- Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.
3) Applied Learning -- Assimilates and applies new job related information in a timely manner.
4) Initiates Action -- Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
5) Manages Work - Effectively managing one's time and resources to ensure that work is completed efficiently.
6) Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checkin