Job Information
UPMC Casual Customer Service Representative in Pittsburgh, Pennsylvania
Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.
Responsibilities:
Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
Prioritize and expedite patients to appropriate areas for treatment.
Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
Exhibit positive interpersonal skills, i.e. professionalism, integrity.
Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
Apply technical skills and knowledge in a focused, in depth specialty area.
Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
High School graduate or equivalent experience required. Computer knowledge to access patient information. Prior experience in a customer service hospital or medical environment preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran