Merakey Jobs

Description

This role involves a variety of tasks including processing customer applications, maintaining accurate customer records, and resolving customer inquiries. In addition, the role requires monitoring customer accounts and taking appropriate action. This position offers a contract to contract employment opportunity.

Responsibilities:

• Provide expedited solutions to resolve customer service outages, minimizing disruptions for the clinical staff.

• Record significant data related to production issues and communicate problem summaries to non-subject matter experts.

• Analyze problems and implement code changes or scripts to provide contract mitigation if a permanent solution is not immediately available.

• Collaborate effectively with the Quality Assurance department to communicate production-related problems and coordinate the associated validation prior to customer deployment.

• Investigate and solve customer infrastructure problems such as wired/wireless network, virtualization resources, security, etc. that may be indirectly causing production problems.

• Address database underperformance issues and implement changes to resolve them, also make data changes to rectify incorrect input information.

• Collaborate with development teams to improve quality and support of production issues.

• Undertake engineering tasks that may not be assigned to other engineering teams due to resource constraints, including product development, integration testing, performance profiling, etc.

• Lead special projects for customer requests for feature customization or expansion.

• Offer on-call support to fix urgent customer issues.

Requirements • Possess strong skills in Customer Service, showing an ability to interact professionally and effectively with clients

• Have experience with Payroll systems, demonstrating a solid understanding of financial operations

• Demonstrate proficiency in Research methods, to assist in the development and improvement of software

• Have knowledge in Database management and operations, to ensure efficient data storage and retrieval

• Exhibit skills in Design, to aid in the creation of user-friendly software interfaces

• Familiarity with About Time software, enabling accurate tracking of work hours and project management

• Experience in Production environments, showing an understanding of the software creation process

• Prioritize Security, to protect company and client information from potential breaches

• Prove ability to Troubleshoot, to quickly identify and resolve software issues

• Have knowledge of Networks, to aid in the development and maintenance of interconnected systems

• Hold a degree in Engineering or a related field, to ensure a strong technical foundation

• Ability to perform Metric Reporting, to help track and analyze software performance

• Familiarity with Clinical Trial Operations, indicating a background in healthcare or pharmaceutical software

• Proficiency in Oracle, to manage large amounts of data and complex applications

• Experience with Cloud Technologies, to facilitate the development and maintenance of cloud-based software

• Ability to work well with Partners, demonstrating teamwork and collaboration skills

• Adhere to Best Practices in software engineering, to ensure high-quality software development

• Proficient in Java, a widely-used programming language in software engineering

• Ability to Maintain Logs, to track changes and updates in software development

• Experience with Upgrades, to help improve and modernize existing software

• Exhibit strong Customer Support skills, showing an ability to assist users effectively

• Prioritize Quality Assurance, to ensure the development of reliable and effective software

• Familiarity with Protocols, to ensure the secure and efficient operation of software

• Experience leading Special Projects, demonstrating leadership and project management skills

• Proficiency in Linux, a popular operating system in software engineering. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .