Job Information
TEKsystems ONSITE - Assistant, Customer Service in Portage, Michigan
Description
Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
Skills
Customer service, Customer support, Troubleshooting, Support, Email, Microsoft office, sap, Call center, Customer service call center, Salesforce.com
Top Skills Details
Customer service,Customer support,Troubleshooting,Support,Email,Microsoft office
Additional Skills & Qualifications
For your role, is this hybrid, remote or onsite? Hybrid, we are in office at least 2 days a week. Is a degree required? Degree is preferred or relevant experience. Top 3 skills? Attention to detail, problem solver, strong communication Interview? (1, 2 rounds? Onsite or virtual) Virtual interviews, 1 initial round, with potential for a secondary interview depending on candidates Temp to perm or just contract? Contract with potential to hire Can you give us an overview of the project this resource would be working on and what the day-to-day activities would look like? This individual will need to be a great multitasker as our team covers phone calls and a general email queue. SAP experience preferred. The individual will assist with basic order management with our hospital customers and sales reps. They need to be able to place orders, answer general questions and get comfortable with trouble shooting. They will be responsible for handling cases and providing prompt responses.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portage,MI.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.