Merakey Jobs

The customer service associate is a critical part of our mission to deliver timely, accurate, and professional customer service. This vital position is a part of our scan-based trading department and requires an action-oriented, flexible problem-solver who will assist both our internal and external customers. Associates communicate with customers primarily through phone, e-mail, and chat, along with utilizing a variety of systems to navigate customer accounts, research policies, and communicate effective solutions in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Provide engaging and compassionate customer service through written and verbal communication.
• Focus on customer-centric continuous improvement efforts in order to enhance the overall customer experience.
• Assist customers with questions regarding product information, order status, and other related inquiries while meeting and exceeding productivity and quality standards.
• Process orders, forms, and other requests as needed.
• Make independent decisions while keeping both customer expectations and company needs in mind.
• Prepares reports and correspondence as needed.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• 2+ years of customer service-related experience
• Proficient in Microsoft Outlook, Excel, and Word
• Enthusiastic and exceptional verbal and written communication skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks assigned.
• Organized and thrives in a fast-paced environment
• Experience with ERP systems in a manufacturing or distribution environment
• Works successfully in a team environment as well as independently.

Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity