Job Information
Oracle Operational Analyst, Oracle Manufacturing and Distribution (M&D) Operations in Redwood City, California
Job Description
This Operational Analyst will be responsible for processing the Asset Return Program (ARP), other hardware incoming and outgoing requests, returns, etc.
Shift Hours: 3:00 PM – 11:59 PM PDT, onsite at Redwood City, CA location
Important: These hours are subject to change at any time, and analysts may be moved to the day shift schedule (8:00 AM – 5:00 PM PDT) based on business requirements, project availability, and management decisions.
Functional Group: Manufacturing and Distribution (M&D) Operations
Department: Oracle Manufacturing and Distribution (M&D) is responsible for the distribution of hardware, software, and marketing material to Oracle’s internal and external customers worldwide. M&D's mission is to continually deliver high-quality products, services, and interactions, on time, to our customers.
Career Level - IC1
Responsibilities
The Operational Analyst will be responsible for processing the Asset Return Program (ARP), other hardware incoming and outgoing requests, returns, etc.
Responsible for planning and processing of orders, packaging, and shipping.
Process received Asset Reclaim Program (ARP) orders to ship out, preparation of packaging materials, and in building the ARP kits.
Perform quality control checks on all orders to ensure it passes the set of quality control requirements.
Monitoring the movement of material through the production cycle to ensure availability for customer orders.
Responsible for daily monitoring of order transactions, creates daily/weekly status reports and monthly KPI reports for management review.
Verifies assembled products conform to defined specifications.
Creates purchase orders and resolves invoice issues.
Meets with suppliers to ensure highest quality product deliveries within established lead times.
Continuous assessment of manufacturing processes to ensure cost effectiveness and efficiency.
Perform laptop imaging and hardware configurations, testing, refurbishing, cleaning, and distribution.
Receiving, inspecting incoming and outgoing materials, and shipping/distribution of parts.
Ensuring accurate, timely processing of receiving, return materials and hardware, print and kitting jobs.
Processing orders according to priorities set by the manager to meet customer requirements and target dates.
Coordinating with operations team to ensure all scheduled orders are picked and processed in a timely manner.
Replenishing stock, maintaining inventory, and moving items to increase picking efficiency.
Performing cycle count and resolving inventory discrepancies.
Work with Operations team and Oracle Enterprise Engineers to troubleshoot daily laptop imaging issues to meet deadlines for laptop delivery.
Create and update processes and instructions, to ensure efficiency and business requirements are met.
Follow all safety guidelines by maintaining a clean safe work environment. Keep labs, warehouses, work areas clean, safe.
Consistently demonstrate and incorporate principles of safety for self and others into daily activities.
Performing data entry and system transactions using Oracle applications.
Ensuring highest quality product deliveries within established lead times.
Identifying areas for process improvements, cost savings, and process efficiencies.
Operating warehouse equipment: hand truck, pallet jack, and pushcart.
Assist team with various projects as needed.
Job Qualifications (skills/education):
1-3 years of experience. BA/BS degree is a plus.
Knowledge of PC and desktop hardware.
Knowledge of Microsoft Office.
Excellent communication and interpersonal skills.
Hands-on hardware troubleshooting experience.
Exhibits strong organizational skills, attention to detail and follow-through and with the ability to maintain professionalism under pressure.
Lifting and transporting of moderately heavy objects, such as computers and peripherals. Ability to lift, drive M&D vehicles, carry, push, or pull up to 50 lbs.
Sitting, standing, or walking for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
The Operational Analyst Role is an essential role and will report to the Oracle M&D office in Redwood City, CA, daily. This position does not offer teleworker or remote/working from home options.
Work involves problem solving with assistance and guidance in understanding and applying company policies and procedures.
Strong attention to detail.
Ability to multitask in a dynamic environment.
Analytical skills and ability to meet deadlines.
Strong written and verbal communication skills. Negotiation skills.
Flexible - willing to take on additional tasks and assist in the execution of new projects.
Shift Hours: 3:00 PM – 11:59 PM PST. These hours are subject to change at any time, and analysts may be moved to the day shift schedule (8:00 AM – 5:00 PM PDT) based on business requirements, project availability, and management decisions.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $19.62 to $38.32 per hour; from: $40,800 to $79,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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