Job Information
ThermoFisher Scientific Engineer II, Field Service - Basado en Guadalajara in Remote, Mexico
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
LOCATION OF THE POSITION IS IN GUADALAJARA.
Knowledge
Solves the majority of customer issues efficiently and effectively, utilizing and initializng appropriate resources
Displays knowledge of LIFE products to customer inquiries by benefits over competitors, knows competitive threats
Anticipates some emerging customer requirements
Demonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involved
Is begining to learn customer applications
Efficiently and correctly runs IQ/OQ's
Representative Responsibilities Provides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance service
Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission
Interacts with customers to offer and close the sale of service contracts and other service products
Provides customer support in order to resolve issues
Works with service operations team and other internal partners to solve customer issues
May participate in Expert Networks
Education and Experience
Bachelor's degree in biology, chemistry, engineering (or related experience)
Leadership BehaviorsUses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Acts as an informal mentor to new team members
Participates in Service "selling" programs
Requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Availability to travel
Minimum 3 years of experience
Knowledge in the area of molecular biology.
English: Intermediate, spoken and written.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.