Merakey Jobs

Title: Supervisor Strategic Account Management

Department: Strategic Accounts

Location:

Sacramento, CA, US, 95817-1899

Category: Customer Service

Minimum Pay Rate: $123,531.20

Maximum Pay Rate: $180,627.20

Civil Service Status: Civil Service

Apply by Date: 03/10/2025

Posting Type: Open

The intent of this job posting is to fill one (1) regular, full-time position and establish an eligibility list which may be used to fill current and future, permanent and limited-term, vacancies for up to two (2) years.

The successful candidate for this position will lead and support our Key and Major Strategic Account Advisors and our Key and Major public agency customers in all their energy and public service needs. Customers includes schools, special districts and city, county, state, and federal governments. This role requires a high level of energy expertise and a demonstrated ability to help navigate our Strategic Account Advisors and customers on the path to our 2030 Zero Carbon Plan. Additional experience with building high performing teams, internal collaboration, innovative problem solving and work prioritization is highly desirable. The ability to handle politically sensitive issues and deliver timely results will be essential.

See "Supplemental Questions" section below. Failure to respond to the questions may preclude you from moving forward in this process.

Supplemental Questions

Please attach a document with your response to the following questions. Failure to respond to these questions may preclude you from moving forward in this process. Please do not indicate “refer to resume” as a response to the questions as it will be viewed as incomplete.

1. Describe your experience in strategic account management including years of experience and where obtained, segments/industries assigned, leadership roles, and key projects or initiatives completed.

2. Describe your experience in developing high performing teams in account management and sales. Include your years of experience, where you attained this experience, the size and makeup of the teams you led, goals attained, as well as lessons learned.

3. What do you see as the most important factors for the Strategic Account Advisors (SAA) and the Supervisor Strategic Account Management in partnering with our public agency customers? Provide specific examples of potential partnerships, SAA role, needed resources, and potential challenges.

Purpose

This position is responsible for creating customer value through relationship management, utilizing a deep knowledge of the customer strategy and a comprehensive understanding of the market in which they operate. This position requires a strong focus on strategic account growth, customer satisfaction, expansion of SMUD services provided and fostering loyalty by engaging the customer through a rigorous account planning cycle. This position will deliver upon a vision set forth by the Customer Solutions leadership team by leading a diverse team of internal resources to maximize customer value by ensuring SMUD obligations are fulfilled to their highest standards.

Nature and Scope

This is a supervisory position with a strong emphasis on customer account strategy. This position is responsible for overseeing a team of Strategic Account Advisors to deliver individualized, responsive, high quality, customized services and strategic account management for SMUD's customers.

Duties and Responsibilities

• Coordinate and oversee efforts and activities related to providing both account management and comprehensive energy solutions for SMUD commercial/industrial customers within assigned industry or market segment.

• Supervise a team of Strategic Account Advisors in complex customer interactions, customized solutions and ongoing service engagements. Ensures the customer relationship is deepening through outcome-oriented, comprehensive account planning and successful plan execution.

• Lead assigned Strategic Account Advisor team. Assigns work, monitors employee performance and provides performance feedback, and takes corrective action as required. Provides performance management and provides guidance and mentorship to assigned employees.

• Act as subject matter expert and primary point of contact for strategic account management for key or major account customers in order to establish and maintain a personalized business relationship based on openness, respect, trust, integrity and accountability for the purpose of identifying customer issues and needs.

• Establish direct, ongoing, personal relationship with decision-making leaders and staff within customer organizations and assume responsibility for determining and responding to commercial/industrial customer needs. Understands and, successfully navigates customers' internal political structure, especially at the executive level.

• Act as lead in coordinating SMUD activities and services in the areas of Rates, Energy Services, Customer Services and Billing, Energy Operations, and Distribution Services for assigned key or major accounts management. Leads solution development efforts that best address customer needs, while coordinating involvement of all necessary internal SMUD stakeholders. Works with internal teams to ensure operational efficiencies and service levels meet or exceed customer expectations through strong customer service orientation with excellent follow-through skills.

• Market new and existing SMUD services, coordinating requests for services with responsible departments and initiating new service programs based on in-depth analysis of customer needs. Attend customers' meetings and presentations, focus groups, etc. as beneficial.

• Resolve various customer-related policy and service issues and report through management as necessary. Such issues may include but are not limited to rates, energy efficiency, new technologies, and power quality.

• Support SMUD efforts with respect to community involvement participating in appropriate activities and organizations. This position may require "on-call" coverage for assigned customers.

• Performs related duties as assigned.

Required Education

• High School diploma or equivalent

Required Experience Qualifications

• Seven (7+) or more years of progressively responsible relevant work experience in strategic account management in a business to business sales organization and three (3+) or more years of team supervision.

Knowledge Of

Principles and practices of customer account management; techniques and concepts related to leadership and building and sustaining a high performing work team; techniques and concepts of project management including economic analysis of projects, methods and techniques for developing and delivering high impact presentations, negotiation skills, and safety policies and practices.

Skills To

Achieve results through the efforts of other people; establish and maintain effective working relationships internally/externally; plan, organize, direct, and review the work of others; prepare performance plans and evaluations for employees; develop performance standards and accountability for the Strategic Account Advisor classifications within the Customer Solutions workgroup; coordinate the resources of the team with other business unit and SMUD entities: prepare and implement safety plans, procedures and practices for the team; develop and implement new and revised policies and procedures to provide for the effective operation of the area of responsibility: design, maintain and document standards and specifications; respond quickly to changing priorities: provide effective reporting to management: evaluate and resolve customer issues: develop and conduct oral presentations to internal/external audiences; effectively explain complex and/or controversial policies, regulations, rates, electric service requirements, procedures and/or activities internally/externally: interpret, analyze and apply pertinent SMUD policies, procedures, regulations, requirements, goals and plans; understand and apply applicable personnel laws, codes and regulations; make innovative recommendations for improvements in Commercial and Industrial Customer Solutions; recognize program/project barriers and propose solutions for their resolution; utilize a personal computer and/or computer terminal, systems and software relevant to the job: communicate effectively orally and in writing internally/externally;.

Desirable Qualifications

• Bachelor’s degree in relevant field

• Five (5+) or more years supervisory experience

• Three (3+) or more years supporting public agencies in account management

• Broad experience of the utility industry and how we serve our customers from transmission, generation, distribution, substations, transformers, meters, and the tariffs that govern.

• Experience with distributed energy resources, building and vehicle electrification, carbon free technologies and strategies, load flexibility, and energy management.

Required Licenses/Certificates

A valid class C Drivers license is required.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 2028