Merakey Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6938944

ESSENTIAL DUTIES:

• Communicates with general public, subordinates, other County employees, management, vendors, outside agency personnel, and other emergency service providers in order to ensure proper emergency services to the public and compliance with communications procedures/regulations;
• Instructs and/or trains others in a classroom setting or on-the-job training regarding operating procedures and on the various systems within the Communications Center;
• Serves as PSAP Manager, which entails coordinating with appropriate agencies to obtain budgetary funds for equipment and coordinating policy;
• Oversees Computer Telephone Integration (CTI) related to CAD and communications systems;
• Liaison with AZ DPS regarding management and legal restrictions of all criminal justice related data, to include all aspects of ACJIS compliance;
• Coordinates ongoing hardware refresh planning, budgeting, submitting funding requests to appropriate county agencies, etc.;
• Coordinates and plans upgrades, system changes and issues with external vendors for the phone systems, CAD, and radio systems;
• Coordinates radio system personnel to identify operational needs, training issues and policy implementation;
• Participates on CAD development and working with the IT team to view new system upgrades, plan implementation/training and ensure an operation phone system;
• Supervises staff on assigned shifts and maintains first-line supervisory responsibility for the training program (new hire and continuing education);
• Handles day-to-day procedural questions and personnel issues that arise which includes scheduling requests, conducting internal investigations, corrective action and discipline, etc.;
• Participates in the budget process by identifying needs, writing position justifications for personnel needs and participates in strategic planning;
• Researches new equipment/systems/technological issues and writes related proposals;
• Accumulates, analyzes and reports statistical data to determine operational effectiveness and makes presentations to internal stakeholders and the public;
• Develops and updates communications procedures and standards for PSAP;
• May respond to phone calls and/or radio traffic in order to assist subordinates;
• Serves as ACJIS Systems Security Officer (SSO);
• Other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Research methods and techniques; methods of reports preparation and presentation
• Principles of customer service and public relations in governmental settings;
• Operation of personal computer including job-related software applications;
• Principles, methods and practices of municipal operations;
• Current principles, techniques and objectives of public safety communication programs;
• Board of Supervisor Manager form of government and the role of supporting identified priorities;
• Professional applications of research and writing skills.

Skill Required:

• Effective verbal and written communications skills;
• Strategic thinking;
• Resource management;
• Managing change;
• Decisiveness;
• Interpersonal skills;
• Mastery of English grammar, spelling and punctuation.

Abilities to:

Gather pertinent facts, make thorough analysis, and arrive at sound conclusions;

Make significant decisions and exercise resourcefulness in resolving new problems;

Produce written documents with clearly organized thoughts;

Work on own initiative and exercise independent judgement;

Analyze, interpret and report research findings;

Develop creative ideas in relation to effectively ma aging complex projects;

Manage multiple projects, prioritize tasks and meet deadlines.

Principles of supervision

Principles of billing

Proficient or be able to become proficient in the use and operation of the Sun Ridge RIMS Computer aided Dispatching System

Time accounting and scheduling

Monitors the validations of the entries into the A.C.J.I.S. Arizona Criminal Justice Information System

Enhanced 911 system

Computerized recording systems

Emergency Medical Dispatch

TDD

Dispatch radios and accompanying systems

Monitors the law enforcement and emergency services radio traffic to ensure all procedures are being followed.

Perform other Support Staff functions as requested

Advanced knowledge related to the department or function, and general county operation and organization

Skill in anticipating potential personnel issues and taking appropriate action

Ability to consistently demonstrate sound ethics and judgment

Establish and maintain effective working relationships with employees, other agencies and the public

Follow written and verbal instructions

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