Job Information
Tri-County Council for the Lower Eastern Shore of Maryland Customer Service Representative (CSR) in Salisbury, Maryland
Customer Service Representative
The primary function is to provide front desk coverage and clerical support as main point of entry to ensure customer service, therefore promoting financial and medical support of minor children. The person must have a working knowledge of various computer programs, have the ability to multi-task, work with limited supervision, and have extensive interpersonal skills in the area of conflict resolution. This job requires minimal lifting of office supplies and may require some out-of-town travel to customer service meetings and trainings. Provide guidance to supervisors and staff on personnel rules and regulations and assists with fiscal services operation.
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Essential Job Functions
Completes assignments in MS Word, Publisher, Excel, and the Child Support automated system.
Greet and assist customers to include: schedule appointments with workers, obtain, print and distribute payment summaries, provide case status updates and distribute various office forms.
Answer phones, accept, and facilitate "Hot Calls" via Call Center
Update and verify change of address, locate, incarceration, and employment information on CSES system.
Open and sort all incoming mail
Maintain incoming fiscal check log
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