Merakey Jobs

Job description

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Customer Service Representative

We are seeking a bilingual (English/Spanish) Customer Service Representative to join our dynamic insurance office team. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for providing exceptional customer service.

Key Responsibilities:

• Serve as the first point of contact for clients, answering phone calls and greeting office visitors
• Assist customers with insurance inquiries, policy information, and claims processes in both English and Spanish
• Maintain accurate and detailed customer records
• Process paperwork and data entry with high attention to detail
• Collaborate effectively with team members and management
• Participate in ongoing training and professional development opportunities

Qualifications:

• Fluency in English and Spanish (written and verbal)
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Quick learner with a positive attitude towards accomplishing tasks of all sizes
• Welcoming personality with a customer-oriented mindset
• Team player with the ability to work well in a collaborative environment
• Receptive to direction from management and open to continuous learning
• High school diploma or equivalent; some college education preferred

Preferred:

• Interest in pursuing an insurance license
• Desire for a long-term career in the insurance industry

Job Type: Full-time

Pay: $18.00 - $20.00 per hour - Depending On Experience

Expected hours: 40 per week