Job Information
Scotiabank Card Services Officer in Santo Domingo Este, Dominican Republic
Card Services Officer
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Fecha: 20 mar 2025
Ubicación: Santo Domingo Este, 01, DO
Empresa: Scotiabank
ID de la solicitud: 220795
Estamos comprometidos en continuar invirtiendo en nuestros empleados y ayudarte a continuar desarrollando tu línea de carrera en Scotiabank.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Provides administrative and processing support by:
• Processing assigned maintenance activities on revolving credit and day-to-day accounts cases for all products supported by Credit Card Unsecured Lending.
• Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
• Completing all assigned tasks with a high level of accuracy and attention to detail.
• Checking and authorizing transactions within defined limits.
• Ensuring timeliness and efficiency with the fulfillment of D2D fee reversals, account closures, and unsecured restructures.
• Identifying policy/process non-compliance.
• Monitoring and prioritizing daily workloads to ensure accurate completion and are within the published Service Level Agreements.
• Ability to work in pressure situations, due to high volumes and limited timeframes.
• Performing any other tasks or duties as assigned by supervisor or manager to support remediation efforts, increased volumes and/or partner-initiated requests.
Ensures customer service is consistent with GO Perform values by:
• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff.
• Providing prompt, courteous, and knowledgeable services to inquiries received from the branch and other Bank partners.
• Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
• Maintaining the confidentiality of customer information.
Maintain strict adherence to established operating and security procedures by:
• Adhering to established Bank regulations and procedures within assigned authority and Responsibility.
• Maintaining all passwords in accordance with Bank regulations.
• Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager, or manager immediately.
• Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy).
• Ensuring all activities conducted follow governing regulations, internal policies, and procedures.
• Contribute to the optimal efficiency of the department by ensuring an individual productivity goal of 95% or higher is achieved.
Education / Experience
• High School diploma and a minimum of 2 years of relevant working experience
• Basic Computer Skills, including common software tools (Microsoft Office products)
• Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Electronic Banking products, Intralink, AS400, PEGA WorkSmart, Image, KT, KS, CIS, FFT, TSYS, etc.)
• Advanced English language skills
#GBSDR
Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste
Dirección de trabajo: Km 22 Las Americas
Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.
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