Job Information
University of Washington SENIOR EPIC CLIENT SYSTEMS ADMINISTRATOR in Seattle, Washington
Req #: 243814
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle
Posting Date: 02/24/2025
Closing Info: Open Until Filled
Salary: $9,535 - $12,003 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.
UW MEDICINE IT SERVICES has an outstanding job opportunity for a Senior Epic Client Systems Administrator (ECSA) position.
WORK SCHEDULE
100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
Required participation in team on call schedule DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
100% remote opportunity
Values-based work environment
Active departmental Equity, Diversity, and Inclusion Committee
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b) PRIMARY JOB RESPONSIBILITIES
Managing Epic client system and web and service server applications (i.e. Interconnect, Care Everywhere, MyChart, Kuiper, Hyperspace Web, EpicCare Link, WebBlob, System Pulse, BCA)
Leads projects of small to intermediate scope, with high levels of technical complexity
Communicates strategy and goals to project team and stakeholders
Identifies and executes proofs of concept for new technologies or other significant enhancements
Manages and recommends changes to technical standards
Responsible for security design of more complex systems or applications
Plans and implements significant changes to system to address capacity, performance, or overall scale
Experience managing Windows Server systems
Conversant with more advanced networking concepts especially as they relate to data center networking: firewalls, load balancing, virtual private networks, etc.
Implement systems with more enhanced reliability enhancements that include replication, clustering, or other fault tolerant concepts
Providing production support for escalated issues/tickets and ongoing system troubleshooting, maintenance, monitoring, and training
Cross-training and mentoring team members
Participates in team on-call rotation REQUIREMENTS
Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
Currently holds one or more of the following Epic certifications: ECSA 101 – Hyperspace, ECSA 102 - WebBlob/BCA/EPS, ECSA 105 - Hyperspace Web/Interconnect/System Pulse, ECSA 110 - MyChart/MC Mobile/EpicCare Link, and/or ECSA 115 - Care Everywhere
6+ years’ experience must include the following:
6+ years providing Epic ECSA systems application maintenance/support
6+ years of experience with Windows System management
Exemplary customer service orientation, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
6+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
Advanced experience defining customer requirements, translating them into design specifications for intermediate- to large-scale projects
Strong knowledge of software development lifecycle
Extensive experience supporting small- and large-scale enterprise customers, both internal and external
Extensive experience walking clients through using systems in a healthcare environment ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.