Merakey Jobs

Description

Paid Services Account Manager

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results, provide 1:1 consultancy for exploring business opportunities, generate strategic solutions to drive business growth, and identify and address any issues that may impact revenue. He/she will manage relationships with key accounts and develop strategies to maximize these relationships; be responsible for monitoring and maintaining account performance, and working with clients to improve performance; must be focused on driving results, and working across all relevant cross-functional teams to guarantee effective communication, implementation, and execution of projects.

Key job responsibilities

Planning/Analysis:

-Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

-Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

-Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

-Identify key business opportunities for the territory and manage toward a growth plan.

-Implement account management best practices and SOPs into the business development framework.

Basic Qualifications

• 2+ years of sales or account management experience

• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience deep diving on selling partner-level issues and delivering recommendations

• Experience analyzing key open issues and resolution metrics for each of the managed accounts