Job Information
Dubai Holding Guest Experience Agent - Rooms - Jumeirah Mallorca in Spain, Spain
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
About the Role:
An opportunity has arisen for a a Guest Experience Executive position to join our Guest Experience department in Jumeirah Mallorca
The main duties and responsibilities of this role are:
To ensure all guests are given a personalised warm, friendly, courteous and efficient service at all times.
To be aware of all activities inside and outside the hotel and its layout.
To extend a personal service to the guests and assist them in all their requirements.
To handle the guest’s mail, take telephone messages and ensure that all faxes mails, and messages are distributed promptly.
To ensure that there exist an up-to-date selection of booklets, guides, maps and brochures for tourists and business travellers.
To place emphasis on in-house restaurants and its facilities.
Offer assistance for postal services.
To arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Qualifications
High School Certified
Excellent level of English and Spanish
Previous Opera System Knowledge
Enthusiastic, engaging and pleasing personality
Experience
Customer service experience in a five star environment in Front Office
At least one year previous hotel experience.
Complaint handling/ Previous experience in a 5* hotel
Skills
Proficiency in spoken and written business English and Spanish.
Competent in Opera
Competent in Microsoft Office applications.
Able to effectively communicate with all levels of colleagues and Management.
Speak an additional language, German highly desirable
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes a highly competitive salary and package, excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts.