Job Information
Robert Half Collections Specialist in Sparks, Maryland
Description
We are seeking a Collections Specialist to join our team. As a Collections Specialist, you will focus on managing customer accounts, processing payments, and implementing strategies for account improvement.
Responsibilities:
• Oversee the review of Accounts Receivable (AR) and aging reports to enhance financial status
• Manage customer calls effectively, addressing their needs and inquiries
• Enhance customer profiles through account analysis and updates
• Promote the use of auto pay among customers, if not already enrolled
• Handle customer payments, with a focus on credit card transactions
• Provide necessary documents as per customer requests
• Use Microsoft Excel for filtering and sorting data, managing aging reports, and other data manipulation tasks
• Possess a solid understanding of collection processes, particularly in a legal context
• Oversee collections across various financial spectrums
• Utilize NetSuite for various tasks and be prepared to adapt to new implementations.
Requirements
• Minimum of 3 years of experience in a Collections Specialist role or similar position
• Proficiency in Accounts Receivable (AR) and Collection Processes
• Proven experience in B2B collections and collecting outstanding payments
• Demonstrated knowledge of Collections
• Proficient in Excel formulas and Microsoft Excel for data analysis and reporting
• Ability to communicate effectively with a variety of internal and external stakeholders
• Excellent problem-solving skills and attention to detail
• Strong time-management skills and the ability to prioritize tasks effectively
• High level of professionalism and ethical standards for handling confidential information
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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