Merakey Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12355055

This position serves as an Email Account Management Administrator, providing technical support to users of the electronic mail accounts for the Illinois Enterprise E-mail network. In this role you will provide professional information, training, and problem solving through telephone support or direct contact with e-mail users. In addition, you will serve as e-mail administrator for Microsoft Exchange/Outlook support and assist in maintaining PIM related documentation.

Essential Functions

• Under general direction, serves as an Email Account Management Administrator for the Department of Innovation & Technology (DoIT) performs professional advisory functions in Client Services by providing tier II support for end-users of electronic email accounts for the Illinois Enterprise E-mail Network.
• Serves as e-mail administrator for Microsoft Exchange/Outlook support performing difficult and specialized work in in PIM Services.
• Assists in communicating with agency, help desk, management team and post migration team ensuring new and modified procedures are accurately distributed.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.