Job Information
TEKsystems Technical Specialist I in Syracuse, New York
Job description
Description: One of our clients in Syracuse, NY is looking for an outgoing Level 1 Help Desk support Analyst to join their Imaging Modality team. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users promote and escalate problems, incidents and requested action items.
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
Additional Skills & Qualifications
Qualifications
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
Customer service, Strong work ethic and ability to multi task
Responsibilities
This individual will serve as the front-line IT support
On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues
Aside from this, the Help Desk Support Analyst will provide support and customer service to users promote and escalate problems, incidents and requested action items
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
Receive, prioritize, document and actively resolve end user requests
Answer calls or e-mail contacts within the required service level time frame
Triage requests to ensure accurate transfers and escalation
Track open tickets and monitor ticket progress and close ticket items when problems are resolved
Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications
Identify problems for submission to problem management process
Type above 40 words per minute
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to specific elections, plan, or program terms
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.