Job Information
TEKsystems Pharmacy Technician Representative in Tempe, Arizona
Pharmacy Technician Service Representative
Location: Onsite in Tempe, AZ
Top Skills’ Details:
Must have an active pharmacy technician license.
Experience in retail pharmacy or call center settings.
Job Description: As a Pharmacy Technician Service Representative , you will work in a call center environment, handling inbound calls and follow-up calls. Your responsibilities will include answering inquiries related to prior authorization, general questions, and occasionally dealing with confidential information. Providing excellent customer service with meticulous attention to detail is crucial. You’ll be measured on quality and accuracy, which may involve handling 50 to 100 calls per day, depending on complexity. Additionally, you’ll utilize various systems and programs to track information and maintain effective communication with customers.
Additional Skills & Qualifications:
At least 1 year of call center experience or retail pharmacy experience.
Active Pharmacy Tech License
Candidates with high-volume call experience in a medical office (handling 40+ calls per day) will also be considered.
A consistent average tenure of 1 year within the last 4 years is preferred.
Employee Value Proposition (EVP):
Privately held company, promotes from within, offering long-term career opportunities.
Opportunities for growth and advancement into higher-level and leadership roles.
Extensive industry training within pharmacy benefit management.
Eligibility to apply for roles beyond Customer Service Representative (CSR), such as Quality, Client Admin, Workforce & Reporting, or Management.
Converted employees gain access to benefits, including travel discounts, theme park passes, movie tickets, tuition reimbursement, and quarterly bonuses.
Work Environment:
The role offers significant room for growth. Several contractors have transitioned to permanent positions and advanced to other departments (IT, PA, claims), including team leads, supervisors, and trainers.
Schedule:
Must be available Monday to Saturday from 5:00 AM to 5:00 PM (with a set schedule assigned within those hours).
Training:
Training occurs Monday to Friday from 8:00 AM to 4:30 PM for 4 weeks.
Participation is crucial for success. Trainees will take 4 tests, aiming for an average score of 90% to complete training. Active participation, note-taking, and completing worksheets are essential.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.