Job Information
AMOCO FEDERAL CREDIT UNION Contact Center Member Services Representative in TEXAS CITY, Texas
#Youth25
- Handles quick service member requests (or routes to appropriate party) that are routed through various channels such as video banking web/mobile/kiosk, video teller at ITM, phone calls, texts, email, message center, or chat.
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``` - Quick service member requests may encompass any of the following (not an exhaustive list): - Account-related questions, - Balance and transfer inquiries, - Address change, - Wires, - Stop payments, - Dispute and fraud-related scenarios, - Online banking password resets, - External transfer accounts, and set-up, - Mobile deposit check review and acceptance, - Loan maintenance questions and procedures, - Direct deposit inquires, - Change of deposit product, etc.
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``` - Review supporting documentation, communicate with potential and new members.
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``` - Process the new account with account opening software.
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``` - Help members with direct deposit set up.
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``` - Stay current with required and assigned training for department and organizational knowledge.
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``` - Report technical challenges or potential risks to management and appropriate parties as necessary.
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``` - Any other job duties designated by management.
Workweek Details:
Monday - Friday and rotating Saturdays.
Background Requirements: Candidates must pass a drug screen and a background check. Convictions will be reviewed on a case-by-case basis; convictions will not necessarily bar a candidate's employment.