Merakey Jobs

Description

Amazon is seeking an experienced risk/fraud leader who will champion efforts to prevent, detect, and mitigate fraud and abuse related to Amazon’s payments business in Japan.

This role will serve as a key Point of Contact for payment-related fraud/abuse issues and will liaise with Legal, Product, Risk, Compliance, CS and other stakeholder groups. The leader will lead expansion of the fraud management program including

• Developing new fraud/abuse detection tools

• Investigating tools, SOPs and dependent partner teams needed to define

• Redefine and implement new processes, policies, procedures, and managing the investigation efforts for active cases in order to improve financial and operational performance for the company.

This role is critical to mitigate financial, operational, and reputational risks with our Customers, Clients, Vendors, and Partners.

The primary responsibilities for this role will include

• Managing an effective intake/reporting process for fraud/abuse events, ensuring the adequacy, alignment, and awareness of internal policies and processes for issue response

• Identifying and implementing new detective controls and monitoring reports, defining key metrics, and ultimately, reporting on program results and effectiveness to stakeholders and senior management.

A successful candidate will have a proven track record of utilizing good judgment to plan and prioritize ongoing investigations, manage escalations, and deliver projects and enhancements to better prevent, detect, and mitigate payments-related fraud/abuse going forward.

This position also requires a candidate who has the ability to quickly build trust, communicate effectively, drive process improvements, and keep pace with our explosive growth, while motivating others to meet the challenges of a deadline-driven environment. Given the global nature of our business, some travel (10%) should be expected.

Key job responsibilities

• Provide strategic direction and tactical support the Program team, particularly for external uses cases globally. In this role, you will apply your financial services Risk/Fraud experience to:

• Liaise with Fraud team as well as Legal, Risk, Compliance, PR and other stakeholder groups to prevent, detect, and mitigate fraud/abuse globally.

• Maintain, enhance, and streamline intake processes for tracking, assessing, triaging, and resolving fraud/abuse related events that are reported by both internal and external sources.

• Develop and maintain related policies, procedures, and controls, ensuring awareness and alignment across the company. Act as a partner re: all fraud/abuse issues and program priorities.

• Engage with external partners, distributors, and vendors; participate in industry forums to remain aware of emerging trends and best practices.

• Scope necessary resources and appropriate alignment of monitoring and investigation activities for unusual payment related transactions and behavior that could indicate fraud or abuse.

• Communicate identified risks, and report confirmed fraud cases to stakeholders and senior management. Manage emerging issues and fraud-related escalations with a high sense of urgency;

• Maintain inventory of fraud scenarios; Identify trends/patterns of unusual behavior and document new fraud scenarios.

• Leverage learnings to develop new tools and processes for fraud prevention.

• Define and develop metrics to measure the effectiveness of fraud detection tools and procedures.

• Identify, communicate, and champion process improvement opportunities to eliminate or reduce fraud/abuse risk moving forward through policies, processes, and/or controls. Provide training on best practices to necessary audiences.

• Contribute to and/or lead other special projects to reduce fraud-related losses while maintaining focus on positive customer experience.

• Maintain the confidentiality of all information obtained during the investigations process.

Basic Qualifications

• Bachelor's degree

• 3+ years of compliance or risk management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience defining program requirements and using data and metrics to determine improvements

• Language requirement: Bilingual - Business level English & Japanese (JP/EN)

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.