Job Information
TEKsystems Technical Support Specialist in Union, Illinois
Description:
• Provide level one technical support for all software and hardware issues that impact end-user productivity, as well as escalation of issues as needed for additional support
• Respond to support requests from employees and provide technical assistance through phone, email, and chat from all locations.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems in a Microsoft Windows and Office 365 environment.
• Escalate complex issues to senior IT staff as needed.
• Document all employee interactions and resolutions in a ticket tracking system.
• Maintain accurate and up-to-date knowledge of company products and services.
• Provide ongoing employee follow-up to ensure satisfaction and resolve any outstanding issues.
• Assist with software installation, upgrades, and patching as necessary.
• Assist in execution of business continuity and disaster recovery plans.
• Support and enforce established policies and procedures.
• Contribute to the development and improvement of the IT Help Desk and all other IT processes.
Additional Skills & Qualifications:
Must Haves:
- 1 year of technical support or related work experience
Nice Haves:
Networking - maping a printer to a users computer
Using the portal to setup voice systems for users
lansweeper - ticking software
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.