Job Information
San Mateo County, CA Health Information Systems and Technology Manager – San Mateo County Health (Open & Promotional) in United States
Health Information Systems and Technology Manager – San Mateo County Health (Open & Promotional)
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Health Information Systems and Technology Manager – San Mateo County Health (Open & Promotional)
Salary
$170,664.00 - $213,345.60 Annually
Location
County of San Mateo, CA
Job Type
Full-Time
Job Number
D017E
Department
Health IT
Opening Date
03/19/2025
Closing Date
4/9/2025 11:59 PM Pacific
Bargaining Unit
50B
Description
Benefits
Questions
Description
San Mateo County is seeking experienced individuals for the position of Health Information Systems and Technology Manager-San Mateo County Health, to oversee all San Mateo County Health Information Technology (HIT) systems infrastructure and security efforts in coordination with the San Mateo County Information Services Department (ISD). The primary focus of this role is to ensure the Health department meets all healthcare-related regulatory and technical requirements related to its electronic health record and integrated 3rd party applications and devices. The individual should possess and share expertise for technical, infrastructure, and information security within the healthcare industry. This position is part of the San Mateo County Health IT Leadership team, supervises the Security/User Provisioning/Data Courier Administration Analyst and reports directly to the Chief Information Officer – Health System.
T his is a pivotal role in San Mateo County Health, shaping how technology improves patient care and operational efficiency. The role offers a mix of high-level strategic decision-making and hands-on technical leadership, giving candidates the opportunity to design, optimize, and oversee technical infrastructure, integrations, and performance. From Epic upgrades and integrations to enhancing system reliability and security, the role presents complex and rewarding challenges for a tech-savvy leader. This is a chance to improve healthcare delivery, enhance provider efficiency, and ensure better patient experiences through technology.
There is currently one regular vacancy in the Health IT Division located in South San Francisco, CA, but will travel/drive throughout the county to perform duties of the job. Occasionally will be required to work on weekends, holidays, evenings, other shifts, and be on-call. Currently this is a hybrid position and will require in-person, onsite and remote work that will vary based on needs.
The Ideal candidate will possess:
Management experience including supervision, training, coaching and mentoring Health IT technical staff.
Experience overseeing an Epic application change control process and coordination of key Epic environment activities including updates, upgrades, and build migration, e.g., CAB.
Experience with Epic’s security, user provisioning, and data courier administration functionality and processes.
At least four years of experience managing healthcare information systems and technology within the last 10 years, preferably with an emphasis in public health, hospital, or health systems.
Demonstrated ability to build collaborative business relationships with peers, customers, executive leadership, and Information Services Department.
Proven ability to develop and implement security strategies that align with organizational goals and regulatory requirements, ensuring a proactive approach to risk management.
Demonstrated success in fostering collaboration across IT, clinical, and administrative teams to enhance security posture and drive cultural change.
Experience leading initiatives that integrate security into every aspect of Health IT operations, embedding best practices in access management, data governance, and compliance.
A track record of identifying and implementing security enhancements that streamline workflows while maintaining compliance with healthcare IT standards.
Ability to anticipate security threats, conduct risk assessments, and implement mitigation strategies to safeguard patient and organizational data.
Strong ability to articulate complex security concepts to technical and non-technical stakeholders, ensuring transparency and buy-in for security initiatives.
Experience guiding teams through technological and cultural shifts, ensuring smooth adoption of new security protocols and fostering a culture of continuous improvement.
Understanding of concepts of privacy, confidentiality and data security.
Excellent written and verbal communication skills.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties
Primary duties may include, but are not limited to, the following:
Liaison between HIT and ISD to coordinate activities between departments and is the primary escalation point for both.
Oversee Epic application Change Approval Board (CAB) and build migration (data courier) processes conducted by the application teams. Ensure CAB is effective in managing application changes to the system.
Responsible for maintaining a RACI matrix (Responsible, Accountable, Consulted, and Informed) in support of HIT/Epic technology requirements.
Responsible for the Environment and Release Strategy for the Epic application, which includes management of upgrades, data refresh, and use of each environment.
Partners with HIT Managers and ISD on technology and security/user provisioning needs, including login/application access strategy.
Develop and lead team focused on ensuring health data security and privacy by coordinating with the San Mateo County Compliance and Privacy Officer, Health Information Management, ISD, and HIT, including security provisioning, data sharing policies and practices and security/privacy risk assessments.
Ensure all technical aspects of the Epic support activities, including the ServiceNow help desk support, are achieved via coordination with ISD, HIT and the Integr8 Health support team.
Co-lead joint HIT-ISD meetings organized to coordinate projects and activities.
Coordinate any application specific technical modifications and end user device management needs, which includes placement and support of Workstations on Wheels, Rovers, patient facing cameras, credit card machines, printers, label and wristband printers, e-signature pads, etc.
Provides technology review and risk assessment input for 3rd party applications, data sharing agreements, IT-related Request For Proposals (RFP’s), and the ISD Technical Security Assessment (TSA) document.
Responsible for development and maintenance of HIT/Epic related communications and policies for technology and security related matters.
Oversees the work of application analysts assigned to the security workgroup, understands Epic’s security infrastructure, and provisions security for users.
Coordinate downtime/business continuity/disaster recovery planning.
Provide industry trend guidance for all things security, infrastructure, or technology for a health system.
Qualifications
Education and Experience :
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
- Typical ways to qualify is a bachelor's degree in information technology or related field AND four years of increasingly responsible experience performing duties related to IT management in a large, complex agency including at least two years of recent experience in a healthcare industry and at least one year of administrative or managerial experience.
License/Certification
- Must have at least two (2) active IT certifications that are relevant to area of responsibility. For Managers working directly with Epic, one of the two certifications must be for an Epic module.
Knowledge of:
Information systems and technology frameworks (e.g., ITIL, COBIT), design, implementation, and operations practices, specifically those related to healthcare systems.
Pertinent local, state, and federal laws, rules, and regulations, including healthcare IT standards.
Organizational, administrative, and management principles and practices.
Resource allocation, planning and budgeting.
Methods of organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
Principles and practices of business systems analysis.
Principles and practices of public administration, personnel management, and project management.
Principles of supervision, training, and performance evaluations.
Public relations.
Information Technology (IT) strategic planning.
Skill/Ability to:
Anticipate and plan for the department's IT needs, and organizational structure.
Create goals and strategies that support department's vision and management philosophy.
Direct and coordinate all aspects of information services administration.
Supervise, train, and evaluate the work of supervisory and/or management, professional, technical, and clerical staff.
Analyze and evaluate statistical data and reports related to information services management.
Interpret, apply, and explain County policies and state and federal legislation related to IT.
Plan, schedule and manage large scale projects.
Develop and implement automated business systems to include workflow-based applications.
Establish and evaluate policies, procedures and controls related to the department's IT programs and services.
Effectively and persuasively communicate both orally and in writing.
Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
Successfully develop and manage IT budget and expenditures.
Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
Establish and maintain effective work relationships with those contacted in the performance of required duties.
For Internal candidates applying for promotion during initial training/certification phase of the County Epic project only:
- Must obtain an Epic certification in one module by date set forth in the Epic Project Training schedule. This substitution will be sunset at end of Epic implementation.
Application/Examination
Open & Promotional. Anyone may apply . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
Tentative Recruitment Schedule
Final Filing Date: Wednesday, April 9, 2025
Application Screening: Thursday, April 10, 2025
Civil Service Panel Interview: Week of April 21, 2025
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Talent Acquisition Contact: Sarah Huynh (03192025) (Health Information Systems and Technology Manager - D017)
Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01
IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.
This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.
Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.
I have read and understand this important information. Proceed to supplemental questions.
02
This position requires: • To have at least two (2) active IT certifications that are relevant to area of responsibility. For Managers working directly with Epic, one of the two certifications must be for an Epic module, with security or data courier administrator certification preferable. • For internal candidates applying for promotion during initial training/certification phase of the County Epic project only: Must obtain an Epic certification in one module of Security or Data Courier Administrator by date set forth in the Epic Project Training schedule. This substitution will be sunset at end of Epic implementation. Describe how you meet this requirement including certification expiration date (Attach copies of active certifications to application.)
03
Describe the education and experience that has prepared you for this Health Information Systems and Technology Manager position. Be detailed and complete in your response.
04
Describe your experience with Epic's security modules. Additionally provide your approach to managing security and system access, including compliance, auditing, breaches and Role-Based Access Controls in Epic. Be detailed and complete in your response.
05
Describe your experience with working with other Epic application teams or third-party vendors to find solutions to complex access scenarios.
Required Question
Employer
County of San Mateo
Address
County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663
Phone
(650) 363-4343
Website
https://jobs.smcgov.org
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