Job Information
Robert Half Customer Service Representative in Waukesha, Wisconsin
Description
We are offering a contract to hire employment opportunity in the Healthcare industry at our location. We are seeking a Customer Service Representative who will be instrumental in handling a wide range of customer service and administrative tasks.
Responsibilities:
• Efficiently answer incoming calls and return missed calls to address customer inquiries.
• Effectively manage email correspondence with clients, providers, and internally within the team.
• Scrutinize and understand the provider's history in MedCheck, Scheck, and SalesCloud and consult with the Supervisor or other relevant departments for clarification.
• Proactively contact providers to discuss findings and ensure timely communication.
• Regularly maintain and update reports and spreadsheets to ensure accurate record keeping.
• Ensure regular attendance and punctuality to meet and exceed the service level.
• Execute additional tasks and responsibilities as assigned by the supervisor.
• Exhibit knowledge of Workers Compensation fee schedules and regulations to guide customers.
• Demonstrate effective oral and written communication skills to interact with customers.
• Showcase excellent organizational skills and ability to multitask in a fast-paced environment.
• Display proficiency with Microsoft applications, specifically Microsoft Excel and Word.
• Demonstrate knowledge of medical terminology and coding to assist customers effectively.
Requirements • Proven experience in Answering Inbound Calls in a fast-paced environment.
• Proficiency in Call Center Customer Service, demonstrating a high level of professionalism and patience.
• Strong Customer Service skills with a commitment to providing exceptional patient care.
• Experience in Data Entry with a high degree of accuracy and attention to detail.
• Proficient in Email Correspondence, ensuring effective and timely communication with patients and staff.
• Experience with both Inbound and Outbound Calls, ensuring exceptional customer service at all times.
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to quickly learn new systems and software.
• Experience in Order Entry, ensuring all patient orders are processed accurately and promptly.
• Ability to Schedule Appointments efficiently, managing multiple schedules in a complex healthcare environment.
• Experience in Medical Billing, with a strong understanding of NHS billing procedures and guidelines. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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