Job Information
TEKsystems Field Service Technician in West Allis, Wisconsin
Job Title: Desktop Support Technician
Job Description: We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure optimal performance of desktop systems. Responsibilities include installing and configuring computer systems, diagnosing and resolving technical problems, and maintaining IT documentation. Strong communication skills and a customer-focused approach are essential.
Key Responsibilities:
Provide technical support to end-users
Troubleshoot and resolve hardware and software issues
Install, configure, and maintain desktop systems
Maintain IT documentation and inventory
Collaborate with IT team to improve system performance
Qualifications:
Proven experience in desktop support or similar role
Strong knowledge of Windows
Excellent problem-solving skills
Effective communication and interpersonal skills
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Works well independently
excellent customer service skills
Works well under pressure/deadlines
Familiar with the Service-Now Platform
Familiar with Microsoft excel and working with large data set
Familiar with following steps in order to complete a rebuild of a computer
Familiar with backing up data within the windows OS
Available for an online interview
OK working with C level leadership and above
Has a reliable vehicle and valid driver’s license
Can lift a max 50 lbs at a time
Open to new technology and learning new ways of doing old IT processes
Skills
Help desk, Support, Help desk support, Customer service, Service desk, Windows 10, Active directory
Top Skills Details
Help desk,Support,Help desk support,Customer service
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Allis,WI.
Application Deadline
This position is anticipated to close on Mar 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.