Job Information
TEKsystems IT Field Service Technician in West Allis, Wisconsin
Job Title: Field Service Technician
Job Description: We are seeking a highly skilled and detail-oriented Field Service Technician to join our team. The ideal candidate will be A+ certified and possess excellent customer service skills. This role involves working independently, managing multiple tasks under pressure, and providing technical support across various locations in the Milwaukee area.
Key Responsibilities:
Provide exceptional customer service and support.
Work independently and manage tasks efficiently.
Handle pressure and meet deadlines effectively.
Utilize the Service-Now Platform for tracking and managing tasks.
Work with Microsoft Excel and large data sets.
Follow detailed steps to complete computer rebuilds.
Backup data within the Windows OS.
Conduct online interviews as needed.
Interact professionally with C-level leadership and above.
Work flexible shifts between 7 AM and 7 PM (8-hour days).
Travel to different locations within the Milwaukee area.
Stay updated with new technology and IT processes.
Requirements:
A+ certification..
Familiarity with the Service-Now Platform.
Proficiency in Microsoft Excel.
Experience with Windows 10 and Active Directory.
Ability to follow detailed instructions for computer rebuilds.
Strong organizational and communication skills.
Top Skills:
Help desk support
Customer service
Service desk operations
Windows 10
Active Directory
Additional Information: This position is based in the Wauwatosa/Waukesha area. The manager is overseeing a significant refresh project in Wisconsin and requires a skilled technician to start training immediately. The project involves extensive customer interaction, including tracking down individuals, scheduling appointments, and conducting interviews to determine necessary applications for new computer images.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Allis,WI.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.